More Returns Problems

We’ve had a report from Roger, who’s also had problems returning faulty products to eBuyer.

This time the product is a camera, and less than 6 months old. Just a reminder, warranty with retailers is always at least one year. So how are eBuyer getting away with this?

I would never use this company again. A few months back I bought a camera for my daughters’ birthday. She opened the box took a couple of snaps, and then put it away. A month or so later she took it out to use it again; on turning it on the LCD screen had failed. Since it’d had virtually no use, and been stored in its box I can only assume some underlying manufacturing defect.

eBuyer refused to take any responsibility despite the goods being less than 6 months old and refuse their responsibility under the Sale of Goods Act. They have pushed responsibility back on to me in contravention of the act. I don’t have time to mess about in the courts for such a small sum, especially as I work abroad a lot, this was my reason for using an internet site in the first place. Next time I will USE A REPUTABLE HIGH STREET NAME – it’s worth any difference in price.

Just to remind you, and eBuyer (I suspect Armando Sanchez himself reads this site, given some recent information);

“If goods are faulty and you wish to claim a full refund you should contact the trader within a reasonable period of time, this time period is not set out by the law as it will vary depending on what has been purchased and the circumstances of the sale.” – Sale of Goods Act

Obviously eBuyer don’t believe their cameras should last 6 months.